Refund policy

We are committed to providing high-quality MoralGain INC harmonicas and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the item you received, we offer a refund service.

Refund Eligibility To be eligible for a refund, your item must meet the following criteria:

• Unsatisfactory Items Received: If you receive any unsatisfactory items, please contact us immediately so we can process the return or exchange.
• Original condition: The item must be unused and in the same condition as when you received it.
• Complete packaging: Items must be in their original packaging, including all accessories, labels, and labels.
• Contact Customer Service: You must contact our customer service team immediately upon receiving the item to initiate the refund process.

Refund process

1. Contact us: When you decide to return an item, please contact our customer service team via email 1234568789@gds.com or phone 123456789. Please provide your order number, item title and reason for refund, as well as relevant photos or videos (if applicable).
2. Returns: Once our customer service team confirms that your refund request meets the eligibility criteria, we will provide you with specific instructions and a return address. Please follow the instructions to send the item back.
3. Inspection and Handling: Once we receive the returned item, we will inspect it. If the item meets the refund eligibility criteria, we will initiate the refund process.
4. Refund Completion: Refunds are typically processed back to your original payment method within 5-7 business days of receiving the returned item and confirming its condition. Please note that the actual time it takes for a refund to appear in your account may depend on how quickly your bank or payment service provider processes it.

freight

• Our Responsibility: If the refund is due to our liability, such as product quality issues, damaged items, or incorrect shipment of goods, the shipping costs for the return will be borne by us.
• Customer Responsibility: If the refund is due to the customer's personal reasons (e.g. dislike, purchase error, key not as expected), the customer will be responsible for the return shipping costs. Original order shipping costs (if any) are non-refundable.

Non-refundable situations The following situations are generally not eligible for refunds:

• Items that have been used, worn or damaged (not due to quality issues).
• Items that are missing their original packaging or accessories.
• Refund requests submitted outside of the specified time frame (e.g., not contacting us immediately after receiving the item).