Shipping policy
Thank you for choosing the MoralGain INC Harmonica! We are committed to ensuring that your order reaches you quickly and safely. Please read the shipping policy details below.
Order Processing Time We understand your excitement about your new harmonica! Once we receive your order, we will process and upload the tracking information within 5 business days. This means that from the time you place your order to the time your package starts shipping, it usually takes no more than five business days.
Estimated Delivery Time Under normal circumstances, your order is expected to arrive within 15 calendar days of shipping. Please note that this is an estimated timeframe, and the actual delivery speed may be affected by various factors, such as:
- Destination Country: Customs clearance processes and local delivery efficiency may vary by country or region.
- Holidays and Force Majeure: Public holidays, adverse weather conditions, natural disasters, or peak shipping seasons, such as major sales events, can cause delays in delivery.
- Customs Inspection: International packages may be subject to spot checks by the destination country's customs, which can extend delivery times. We will do our best to ensure that your order is delivered as quickly as possible.
Shipping Costs Shipping costs will be automatically calculated at checkout based on your shipping address and order total. You can check the exact shipping details on the checkout page.
Order Tracking Once your order has been shipped, we will send you an email with a tracking number to your registered email address. You can check the status and latest updates of your package at any time by clicking on the link in the email or by visiting the "Order Tracking" page on our website and entering your order number and tracking number.
Important
- Address Accuracy: Please ensure that you provide accurate and complete shipping address and contact information when placing your order. We are not responsible for delivery delays, returned or lost packages due to inaccurate or incomplete address information, and you may be responsible for any additional costs incurred as a result.
- Recipient: Ensure that the recipient's name matches their identification document for smooth customs clearance and delivery.
- Duties and Taxes: For international orders, the destination country may impose import duties, value-added tax (VAT), or other taxes. These costs are the responsibility of the recipient and are not included in our product prices or shipping costs. Check with your local customs office before placing an order to understand their policies and potential fees.
- Damaged or Lost Package: If you receive a package with visible damage, please note when signing for or rejecting delivery and contact us immediately. If the package is confirmed to be lost during transit, we will actively assist you in resolving the issue.